Medeo AI

Privacy Policy

Privacy policy for Medeo AI
Dec 18, 2025

Introduction

Welcome to Medeo AI, the AI-driven video studio that allows you to create professional videos by chatting with AI. At Medeo AI, your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, and protect your personal information when you use our services.

Information Collection and Use

We collect the following types of data to provide you with a better experience while using Medeo AI:

  1. Account Information

    • What We Collect: This includes your name, email address, and any other information you provide when creating an account.
    • Purpose: To manage your account, provide customer support, and communicate with you about our service.

  2. Content and Prompts

    • What We Collect: The text prompts, URLs, images, and other content you provide to generate videos.
    • Purpose: To generate videos according to your instructions and improve our AI models.

  3. Generated Content

    • What We Collect: The videos and media generated by our AI based on your prompts.
    • Purpose: To deliver the service and enable you to access your created content.

  4. Usage Details

    • What We Collect: Information about how you use Medeo AI, including your interactions, features accessed, credits consumed, and usage frequency.
    • Purpose: To analyze user engagement, improve our services, and optimize your experience.

  5. Device Information

    • What We Collect: Data regarding the devices you use to access Medeo AI, such as device type, operating system, browser type, and IP address.
    • Purpose: To optimize our services for different devices, ensure security, and prevent fraud.

  6. Cookies and Tracking

    • What We Collect: Small data files placed on your device that help us track user preferences and session information.
    • Purpose: To enhance the functionality of our services and personalize your experience.

  7. Payment and Billing Information

    • What We Collect: Information regarding your payment methods, such as credit card details (processed by our payment provider) and billing address.
    • Purpose: To facilitate billing and payment processing for our services.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI video generation service
  • Process your transactions and manage your account
  • Send you important updates about our service
  • Respond to your comments, questions, and support requests
  • Analyze usage patterns to improve our AI models and user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

Data Storage and Security

We take the security of your personal information seriously:

  • Data is stored securely on encrypted servers
  • We implement industry-standard security measures including encryption, access controls, and regular security audits
  • Generated videos are stored securely and accessible only to you
  • We retain your data only as long as necessary to provide our services

However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

  • Service Providers: To trusted third-party partners who assist us in operating our service (e.g., cloud hosting, payment processing), subject to confidentiality agreements
  • Legal Requirements: To comply with legal obligations or respond to lawful requests from public authorities
  • Protection of Rights: To protect our rights, property, or safety, or that of our users or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your personal information, subject to legal requirements
  • Export: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us through the methods provided below.

Children's Privacy

Medeo AI is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

By using Medeo AI, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your information!

Last updated: December 18, 2025